Sandman Hotel & Suites Calgary West

We were travelling with our adult daughter, so booked a suite. The sitting room, which has a sofa bed, can become a second bedroom. Unfortunately, there are no air conditioning vents in that room. It was 36° C the first day so my daughter was very uncomfortable. I must say that the service of the hotel is exemplary. We’d arrived late and when we called reception, immediately a technician Was sent to check the air conditioning. When we said that we needed a fan, he provided us with a fan right away – with a smile. Although it didn’t really make the room cool enough for a comfortable sleep, we really appreciated the promptness and wonderful service.

Location good and staff were very accommodating. We arrived two days late due to flight problems and my message did not reach the hotel so we were charged one night (fair) but remainder cancelled. However the manager worked to get us the same rate for the remaining days, Maintenance was also quite helpful as I'd asked if I could plug in my car.

We ended up arriving much later than we had anticipated. We were greeted by the most wonderful staff member who gave our dog a little goodie bag and offered a dog bed as well. After driving through a rough snowstorm it was so appreciated to be welcomed and shown such great hospitality.

Location and ability to open windows and not use air conditioner at night ensuring a good sleep

We were there for a event at the arena which was 5 minutes away We only needed minimal food - everything was in walking distance Great hotel, very friendly staff and helpful